We currently only offer shipping within Australia
Free shipping is available with orders over $90
Orders below $90 will be a flat rate of $12.00 for regular shipping and $18.00 for express shipping Australia wide.
- Australia Post Regular: 2-8 Business Days (with tracking)
- Australia Post Express: 1-4 Business Days (with tracking)
Shipping charges are non-refundable. If you receive FREE shipping on your order and decide to return your items, you will be refunded the sum of your items minus the cost of shipping.
If you provided the wrong address accidentally, please email us as soon as possible: email@example.com with subject line ‘Incorrect address’.
The address can only be changed if your order has not been shipped. Unfortunately, if your parcel has already been dispatched, we will be unable to intercept the parcel to change the address. The cost to have the parcel reshipped will be at the customer’s expense.
Return to sender
Gaia Botanica does not take responsibility for uncollected parcels or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office before contacting us. Alternatively, call Australia Post with your tracking number to acquire further information on 13 76 78 (Australia).
Responsibility for secure address
Our shipping services do not require a signature. Your parcel will be left at the door by the courier, a secure location or in your letterbox. Once delivered to your shipping address, Gaia Botanica takes no responsibility for theft or damages that may occur. We recommend using an alternate secure address if you will not be present to accept your delivery.